Evie Support
Evie is an offline AI voice and text assistant for families. Everything runs on your iPhone or iPad — no accounts, no cloud, no analytics. If something isn't working, the answers below usually help. If not, email us.
Getting started
What do I need to run Evie?
A device with at least 6 GB of memory and an Apple Neural Engine, running iOS 18 or iPadOS 18 or later. Nobody knows their phone's memory, so here is the list — note that some Pro models miss it and some base models make it.
iPhones that run Evie: iPhone 14 or newer — 14, 14 Plus, 14 Pro, 14 Pro Max, 15, 15 Plus, 15 Pro, 15 Pro Max, 16, 16e, 16 Plus, 16 Pro, 16 Pro Max, 17, 17e, Air, 17 Pro, 17 Pro Max — plus iPhone 12 Pro, 12 Pro Max, 13 Pro and 13 Pro Max.
iPhones that don't: iPhone 13 and 13 mini, iPhone 12 and 12 mini, iPhone 11, 11 Pro and 11 Pro Max (the Pros included — they have 4 GB), every iPhone SE, iPhone XR and XS.
iPads that run Evie: any M-series iPad — iPad Air M1 (2022) and later, iPad Pro M1 (2021) and later — iPad mini (A17 Pro, 2024), and the 11th-generation iPad (A16, 2025). iPads that don't: iPad 10th generation and earlier, iPad Air 4, iPad mini 6.
The App Store has no way to filter by memory, so Evie will install on a device below that line and then tell you at launch that it can't run there. That's the app being honest, not a failed install.
Why does Evie need to download a model on first launch?
Evie ships small and downloads the on-device language model and voice files the first time you open it. Once that download finishes, the app works offline forever — no further network needed.
The download is stuck or failed.
Make sure you're on Wi-Fi and have a few gigabytes free. Leave the app in the foreground while it downloads — iOS pauses background downloads after about 30 seconds. If it still fails, force-quit Evie and reopen; it will resume.
Using Evie
How do I talk to Evie?
Press and hold the microphone button, speak, then release. Evie replies out loud. You can also tap the keyboard tab for silent typed chat — same AI, no audio.
The voice sounds robotic or mispronounces a word.
Evie uses a small on-device neural voice. Most words are clear, but rare names or technical terms can come out wrong. Email us the word and we'll add it to the pronunciation list in the next update.
Evie didn't hear me / the microphone isn't working.
Open the Settings app → Evie → make sure Microphone and Speech Recognition are both turned on. If they're already on, try restarting your device.
Can Evie work without internet?
Yes. After the first-launch model download, everything runs on your device. Airplane mode is fine.
Parent controls
How do I open parent controls?
Tap the profile icon in the top corner. Solve the short math question — this prevents kids from changing their own settings.
I forgot or can't solve the math question.
The questions are simple arithmetic (no algebra). If you're stuck, close the prompt and reopen it for a new question. There's no separate password to reset.
How do I set allowed hours?
Open parent mode → Allowed Hours. Set per day of the week. Outside those hours Evie will gently say it's quiet time.
What does the safety monitor do?
An on-device classifier flags child messages that mention self-harm, possible abuse, fear or threat, bullying, emotional distress, or substances. Flags are shown to you in parent mode only. Nothing is sent anywhere. Low-severity signals can be turned off.
Profiles, history, and Pro
What does Evie Pro unlock?
Multiple profiles (one per child or adult), Storyteller co-create mode, Curious Scientist mode, full-text search of past conversations, and per-audience extra instructions. Voice chat, typed chat, all audiences (Little / Kid / Teen / Adult), Socratic and normal Storyteller and Bedtime modes, parent controls, allowed hours, and on-device safety are all free.
How do I restore my Pro purchase on a new device?
Open parent mode → Evie Pro → Restore Purchases. Use the same Apple ID you bought with.
How do I cancel a subscription?
Open the Settings app → tap your name at the top → Subscriptions → Evie Pro → Cancel. The Lifetime purchase is a one-time payment with nothing to cancel.
How do I delete a conversation or profile?
Open parent mode. To delete one conversation, swipe it in the history list. To delete a profile, open Profiles, tap the profile, then Delete Profile. Deleting a profile removes its conversations and safety flags from your device permanently.
Privacy
Does Evie send my child's voice anywhere?
No. Speech recognition runs on your device using Apple's on-device Speech framework. The language model and voice also run on your device. We don't operate servers that receive conversations.
Do you collect analytics?
No analytics, no tracking, no advertising IDs. See our Privacy Policy for details.
Still need help?
Email evie@humanbeforeai.org. Please include your device model, iOS or iPadOS version, and a short description of what happened. We usually reply within 2 business days.