Support
Evie is an offline AI voice and text assistant for families. Everything runs on your iPhone or iPad — no accounts, no cloud, no analytics. If something isn't working, the answers below usually help. If not, email us.
Getting started
What do I need to run Evie?
On iPhone: iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, or iPhone 16 Pro Max (any iPhone with at least 6 GB of RAM and the Apple Neural Engine). On iPad: any M-series iPad Pro or iPad Air, or iPad mini (A17 Pro) — any iPad with at least 6 GB of RAM. iOS 18 / iPadOS 18 or later.
Why does Evie need to download a model on first launch?
Evie ships small and downloads the on-device language model and voice files the first time you open it. Once that download finishes, the app works offline forever — no further network needed.
The download is stuck or failed.
Make sure you're on Wi-Fi and have a few gigabytes free. Leave the app in the foreground while it downloads — iOS pauses background downloads after about 30 seconds. If it still fails, force-quit Evie and reopen; it will resume.
Using Evie
How do I talk to Evie?
Press and hold the microphone button, speak, then release. Evie replies out loud. You can also tap the keyboard tab for silent typed chat — same AI, no audio.
The voice sounds robotic or mispronounces a word.
Evie uses a small on-device neural voice. Most words are clear, but rare names or technical terms can come out wrong. Email us the word and we'll add it to the pronunciation list in the next update.
Evie didn't hear me / the microphone isn't working.
Open the Settings app → Evie → make sure Microphone and Speech Recognition are both turned on. If they're already on, try restarting your device.
Can Evie work without internet?
Yes. After the first-launch model download, everything runs on your device. Airplane mode is fine.
Parent controls
How do I open parent controls?
Tap the profile icon in the top corner. Solve the short math question — this prevents kids from changing their own settings.
I forgot or can't solve the math question.
The questions are simple arithmetic (no algebra). If you're stuck, close the prompt and reopen it for a new question. There's no separate password to reset.
How do I set allowed hours?
Open parent mode → Allowed Hours. Set per day of the week. Outside those hours Evie will gently say it's quiet time.
What does the safety monitor do?
An on-device classifier flags child messages that mention self-harm, possible abuse, fear or threat, bullying, emotional distress, or substances. Flags are shown to you in parent mode only. Nothing is sent anywhere. Low-severity signals can be turned off.
Profiles, history, and Pro
What does Evie Pro unlock?
Multiple profiles (one per child or adult), Storyteller co-create mode, Curious Scientist mode, full-text search of past conversations, and per-audience extra instructions. Voice chat, typed chat, all audiences (Little / Kid / Teen / Adult), Socratic and normal Storyteller and Bedtime modes, parent controls, allowed hours, and on-device safety are all free.
How do I restore my Pro purchase on a new device?
Open parent mode → Evie Pro → Restore Purchases. Use the same Apple ID you bought with.
How do I cancel a subscription?
Open the Settings app → tap your name at the top → Subscriptions → Evie Pro → Cancel. The Lifetime purchase is a one-time payment with nothing to cancel.
How do I delete a conversation or profile?
Open parent mode. To delete one conversation, swipe it in the history list. To delete a profile, open Profiles, tap the profile, then Delete Profile. Deleting a profile removes its conversations and safety flags from your device permanently.
Privacy
Does Evie send my child's voice anywhere?
No. Speech recognition runs on your device using Apple's on-device Speech framework. The language model and voice also run on your device. We don't operate servers that receive conversations.
Do you collect analytics?
No analytics, no tracking, no advertising IDs. See our Privacy Policy for details.
Still need help?
Email evie@humanbeforeai.org. Please include your device model, iOS or iPadOS version, and a short description of what happened. We usually reply within 2 business days.